Thank you for reaching out to us, spbintlagency.
I'll be glad to help you with your subscription concern.
This isn't the kind of experience I'd like you to have, waiting for someone to talk to, and since your Accountant has been unresponsive for 3 months, I'd suggest you contact support to verify other options. I'll ensure that you'll get in touch with our Online Support team. You can request a call back from them.
Here's how:
- Open your QuickBooks Online account.
- Click the Help icon.
- Select Talk to a human.
- Provide a short description of your concern.
- Choose I still need a human.
- Connect with Contact us.
- Select Let’s talk
- Choose either Get a call or Start messaging
I want to ensure your concern is addressed and prioritized in real-time. You can always check on our QuickBooks Time support hours.
I'd like to ask if your accountant is on Wholesale, that's why you need assistance to upgrade your subscription.
We're always here in the Community to help if you have other questions related to Subscriptions in QuickBooks. Stay safe!
