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onetondone
Level 1

Is there a way to update my phone numvber without access to the old phone number?

I need to uodate my account with the new phone number anf bank account. My current payment from a client is going to the old account that us closed.

3 Comments 3
AntoniettaE
QuickBooks Team

Is there a way to update my phone numvber without access to the old phone number?

You've come to the right place for assistance, Onetondone. You can easily update your phone number by filling out the Account Recovery form. Let me guide you through the steps for that, as well as guide you on how to update your bank account.

 

Please note that, for security reasons, only you are authorized to update your Intuit Account information. If you’ve lost access to your credentials, use the account recovery form to update your phone number. Requests are processed within one business day during support hours, Monday-Friday, 8 AM to 5 PM PT.

 

Beforehand, please take note of the following:

 

  1. Ensure to take a high-quality photo or scan your government-issued ID using your mobile device. It can be a driver's license, state ID, passport, or notarized document.
  2. Provide what you need to update, all the necessary information tied to your account, and upload your ID or document in the Account Recovery form.
  3. Look for an email containing the follow-up steps to successfully change your mobile number, which will be sent to you from no_response@intuit.com.

 

You can refer to this article for complete details in updating or changing your Intuit Account sign-in information.

 

Additionally, you can change your bank account for QuickBooks Payments deposits any time. Please take a moment to review this helpful article: Change the deposit bank account for QuickBooks Payments. This guide will walk you through the steps to make the changes easily.

 

Once connected, you can visit this article to put your transaction into the correct categories: Categorize online bank transactions in QuickBooks Online.

 

If you have any further questions about changing your information, please don't hesitate to visit the Community again. I'll be here to help and ensure that you're taken care of.

LNeals
Level 1

Is there a way to update my phone numvber without access to the old phone number?

I need to update  my phone number 

Ethel_A
QuickBooks Team

Is there a way to update my phone numvber without access to the old phone number?

You can update your phone number through your Intuit Account, @LNeals.

 

Here are the steps to complete the process:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click on the User icon at the upper right corner and select Manage your Intuit Account.

    Screenshot 2025-07-22 031049.gif
  3. Click Sign in & security.
  4. Go to the Phone section.
  5. Tap the Change link.
  6. Enter the verification code sent to your current phone number.
  7. Input the new Phone number and enter your Password.
  8. Hit Save.

 

On the other hand, if you don't have access to your old phone number or have forgotten your login credentials, we have a helpful guide to help you get back into your account and resume business as usual: Recover your Intuit Account if you can’t sign in.

 

Comment below if you need further assistance in updating your company information in QuickBooks Online.

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