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Join nowHello there, Mister Clean.
I understand the frustration that you're going through, and this isn't what we wanted you to feel. However, the security of your account is our top priority, and this feature helps us prevent unauthorized persons from accessing your data.
On the other hand, we can still change the time-out duration in your QuickBooks Online.
Here's how:
Please be advised that after 3 hours of using the program, you'll have to re-enter your User ID and Password.
Additionally, you can refer to this article to learn how to edit your account credentials: Update or change your Intuit Account sign-in information.
You can also visit our QuickBooks blog to keep updated with our new features, current updates, and recent news.
Feel free to reach out if you have further questions about your logins or any QuickBooks-related queries. We're always here to help you. Keep safe.
Hello and thanks for the reply. If the timeout also served to allow automatic login (after previously closing the browser window) that would be great. I'd be fine with having to login again after 3 hours. However this feature appears to only affect how long you can be actively logged in via an active browser window. Once you close the browser window, you are logged out. I do understand the security concern, but our entire company works from home with little chance of someone happening by to start messing with the Quickbooks account on our computers. I think this should be reconsidered as a preference option for the system.
I appreciate you putting your voice out and sharing the feedback here in our forums, @Mister Clean.
I can see how it would be useful to have the ability to stay signed in without any limitations in QuickBooks. Having this feature in QBO is indeed a great idea, and I’d appreciate it if you send your product suggestions straight to our Developers for consideration in future updates.
Here's how:
You can also send and track your feedback by going to the following link: QuickBooks Online Feature Requests.
You can also check out this article for more details about the QBO dashboard and how to manage your account: Get started and adjust settings after you sign up for QuickBooks Online.
Please don't hesitate to come back if you have any other concerns or suggestions with preferences in QuickBooks. I'm always here to help you. Stay safe!
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