Let's resolve the error you're having with your missing button, @info1799.
A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account. This might be the reason why the upload button is missing.
I've got some steps to help fix this issue. First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after.
You can also try to process your payroll using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.
Here's more information about checking any requests from your accountant, shared documents, and future updates: How to use the My Accountant page.
Stay in touch if you need further assistance with your My Accountant page. I’m always glad to help in any way I can. Take care and have a great rest of the day!
