Loan manager cannot find file after QB update R10 Desktop Pro 2021

chugheshci · ‎July 19, 2022

I am using Desktop Pro 2021. All functions of QB were working as they should until after a recent update which I believe was related to the internal browser (Internet Explorer) being discontinued, update R10. Now when I try to open loan manager I get an error message that says cannot find file.

These are the steps I have performed so far that have been unsucessful.

Ran Quick Fix in th QB tool hub

Made sure IE is in compatibility mode.

I have ran the reboot.bat

then tried to move the .lmr by doing the following:

search for the original .lmr file:

Close QuickBooks.
Use the Microsoft Windows Search function to find the original .lmr file.
Right-click the .lmr file in the results list and select Copy. Make sure to select the old .lmr file.
Paste it to a removable disk.

Then, you can rename the empty .lmr file before moving the original file. Here’s how:

Close QuickBooks.
Repeat the search described on the first step. Perform this search on the new computer if you moved the company file to a new computer.
Right-click the .lmr file in the results list and select Rename.
Change the file name to oldlmr.old.
Click Yes if a warning message about renaming file extensions appears.
Press Enter to save it.

After that, you’ll need to identify the new location of your company file. Then, copy the .lmr file to the new company file location.

UPDATE: INTUIT IS AWARE OF THE PROBLEM SINCE THE UPDATE IN JUNE AND APPARENTLY IS WORKING ON SOLVING THE ISSUE. I WAS GIVEN THIS NUMBER FOR THE INVESTIGATION OF THIS SPECIFIC ERROR. INV-72984

LieraMarie_A · ‎July 19, 2022

Hi there, @chugheshci.

I hope you’re having a great day. Thank you for sharing all the details and steps you performed to fix the issue.

Yes, we have an ongoing investigation about an error opening the Loan Manager. Rest assured that our engineers are working diligently to get it resolved. When added to the list of affected users, you'll receive email updates of the investigation's status once it's been resolved.

I'm also adding this article to learn how to manually set up accounts for your loans, and manually track them in QBDT: Manually Track Loans.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care always, @chugheshci.

chugheshci · ‎July 19, 2022

Can I switch to manually entering until this is resolved or will I need to set up as new and start all over for this option?

Charies_M · ‎July 19, 2022

Welcome back, chugheshci.

Yes, you can manually track loans for the meantime. Also, since you've already called us about this, please expect a notification from our team once an update is available. Otherwise, you may want to reach us back and ask for an update regarding the investigation INV-72984.

Here's how:

In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
In the Have a Question window, click the Contact Us link at the bottom.
From the Contact Us page, select any topics.
Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number on this link: Contact QuickBooks Desktop support. Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus start from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.

For tips and related articles of "How Do I" questions, feel free to visit this article: QuickBooks Community help website.

Please don't hesitate to drop a comment below if there's anything else I can help you with. Take care always.

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Loan manager cannot find file after QB update R10 Desktop Pro 2021