United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
brohrs
Level 1
posted
‎May 06, 2024 08:07 AM
last updated ‎May 06, 2024 8:07 AM

Lost access to a "ledger version" account

I have been using the QBO App in the ledger version for a few months now with no problems. Ability to scan reciepts etc.  One day I get a error message when I click on the account:

 

"Couldn't Sign In, This account doesn't include access to QuickBooks Online. Please select a different company, or try signing in with a different account."

 

One particular company is the only one Im having issues with. I can access all of the other companies. 

 

Also, I can access this said account on the desktop. This is only a mobile app issue. I have uninstalled and installed again. Same issue. 

 

What is the issue? The version? The app itself? Only receipts? 

Why did I once have the ability to use the app? And now I don't? Do I need to upgrade? 

Labels:
Reply Join the conversation
1 Comment 1
DebSheenD
QuickBooks Team
QuickBooks Team
‎May 06, 2024 09:25 AM

Lost access to a "ledger version" account

I appreciate the steps you've taken to fix the error you've encountered when accessing your account through the app, @brohrs.


I want to ensure that this gets addressed. Since you have already performed the troubleshooting steps, I recommend contacting our Technical Support Team to investigate this issue. They can pull up your account in a safe environment and help you find a fix.

 

  1. Click the Help icon.
  2. Select the Search tab. Then, Contact Us.
  3. Choose a general topic where your concern falls. Or, click Ask about something else.
  4. Explain your issue in words. Once done, tap Continue.
  5. Pick how you want to connect with us: Chat or Callback.

 

Also, I'll add this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

 

Keep me updated on your future concerns about accessing your QBO account. I'll chime in right away to assist you further. Stay safe!

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.
Featured
Year-End Guides for Holiday Success
Year End Guides to Check Out: QuickBooks Self-Employed Annual Tax Guide Qui...
Read more
Top 5 Questions- Year End 1099s
We’re back with more Top 5 Questions and this time around we will be coveri...
Read more
Quick Start with a Product Expert: QBO Payroll
Hi Community! Today we’re going to be diving into the world of payroll. Our...
Read more

Need to get in touch?

Contact us