Multiple Clients in QBD Pro License Issue

Hello, @RedBird77.

I appreciate your detailed information about what's going on. I'm here to help you with your client's licenses concern in QuickBooks Desktop (QBDT).

To begin with, please double-check that you are entering the correct license and product numbers for each client during the setup process. If you’ve entered the same information by mistake, it would cause the software to register those clients as sharing a license.

Moreover, to prevent issues, back up the company file in the host computer. Then, change the license number of the seat computers. Here's how:

1. From the QuickBooks Help menu,
2. Select Manage My License, then Change My License Number.
3. Enter the new license number, select Next then Finish.

For more detailed information, you can refer to this article: Change a QuickBooks Desktop license number or product code.

If the issue persists, I recommend contacting QuickBooks support for assistance. Provide them with detailed documentation of your setup and any alterations made so they can help resolve the licensing issue.

Additionally, here's an article to help you fix errors when you enter your product and license numbers: Fix activation, license, and product numbers issues.

Let us know if you have other concerns with your client's license. We'll be right here to help you at any time.

@RedBird77 

Do you have multiple license codes in one CAMPS? Can you log into CAMPS as Primary Admin and find all those license codes?

When I log into CAMPS each client is listed with their own license and product number. When I open their company file in Pro Plus software and try and change the license to the correct one, it changes it for all my clients.

These are client files I've been running for several years. I added the new client file yesterday with a new license/product number and it applied it to all my client files. I attempted to change them under help/change my license number and then nobody was activated. It wouldn't allow me to charge each individual client to the correct product number to match their license. That was greyed out.

I don't understand your problem. You may have more than one license code in your CAMPS for the same year edition and version. But you only need 1 license code to install on your local machine to manage all company files.

I was mostly concerned that the license number in QB doesn't match the clients actual license. I wanted to confirm this was by design (1 license to install) and not an error that would come back to haunt me if I need tech support in the future. Thanks for clarifying that. Appreciate your response. 

I appreciate you for returning to this thread, RedBird77. I'll route you to our support team to help you modify the product and license number to your QuickBooks Desktop Pro Plus.

Since the problem continues, I recommend contacting our support team. You can share details about your situation and the steps you've already taken. They have the tools to access your account securely and investigate further.

Here's how:

1. Open your QuickBooks Desktop.
2. Navigate to the Help section, then click on QuickBooks Desktop Help.
3. Click on Contact Us.
4. Provide a brief description of your concerns.
5. Tap Continue.
6. Choose We’ll contact you for a callback or Message Us to start an instant messaging session.

Additionally, you may find this article helpful for resolving errors after subscribing or syncing data in QuickBooks Desktop: Fix activation, license, and product numbers issues.

If you have other concerns about updating the product and license number in QBDT, please don't hesitate to leave a message in the comment section. I'm always around here in the Community to help.

@RedBird77  RE: I was mostly concerned that the license number in QB doesn't match the clients actual license.

I don't think there's an issue here. The license is for QuickBooks, not a company file. The license you see in QuickBooks is for the QuickBooks program installation. It has nothing to do with the open company file.