We understand how important it is for your company name to appear on pay stubs and reports, @Blyewski. We truly appreciate the efforts you’ve made, including using different browsers, to address this issue.
Let's perform other browser troubleshooting steps to determine whether the issue with the company name on pay stubs and reports is related to the browser.
Please know that clearing your regular browser's cache can restore the program to its default settings. Web browsers store cached files to speed up the loading of frequently accessed data and images. However, over time, this cache can become outdated and corrupt, leading to issues like this. You can also use other supported web browsers on different devices to access your QuickBooks Online (QBO) account.
Once done, please print or run a report or a pay stub to check if your company name appears.
If the issue persists, I recommend contacting our Live Support team. They have the necessary tools to securely review your account and determine why your company name is not showing on pay stubs and reports. They can also advise you on the next steps to resolve this issue.
Here's how you can connect with them:
- Click the (?) Help icon.
- Select Contact Us.
- Enter your concern and click Continue.
- Choose a way to connect with us:
- Start a Chat with our live expert
- Get a Callback from our live expert
To find out the best time to call, you can visit this page to check our Support Hours: Get help with QuickBooks products and services.
Feel free to use the Reply button if you need further assistance. The Community team is always here to support you.
