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We received a phone call from Intuit this week trying to get me to add support to our QB Enteprise Desktop subscription. Is this a scam? We pay for our subscription annually in September and I assume that full support is included. I kept telling me that he was sending me an email with information but I never got it. I was thinking it was a scam, but he knew my user account name and license number on QB. Anyone else experience this?
We appreciate you for raising your concern here, @dgosse1.
Know that the security of your account is our top priority. Let me help you identify if the call is a scam and direct you to the best help.
There are suspicious emails that can sometimes be a scheme to get you to share your info. These scams come in different forms but often look pretty convincing. Here are a few things to look for if you’re not sure an email came from Intuit.
Check out our online security tips to help you keep your information safe. Since you got an Intuit email you aren't sure about, reach out to security notices for details of suspicious emails reported by other Intuit customers.
Moreover, you can go to the Online Security Center page to see how we protect your data and how you can protect yourself from email scams and other security risks. To see a list of suspicious emails and actions, or to report one of your own, select Go to security.
For detailed info, you can read this article: Identify suspicious activity, phishing scams, and potential fraud.
You might want to learn how to keep QuickBooks up-to-date so you have the latest features and product improvements. Feel free to read this article: Update QuickBooks Desktop to the latest release.
For additional questions about the security of your account, click the Reply button below. I'll be willing to help you. Keep safe.
Have you contacted Intuit Support team in the past?
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For more information visit our Security Center or to report suspicious websites you can contact us here