QBO very slow today

I'd also feel the same way, Steve.

I recognize the urgency of getting this fixed. I'll add some troubleshooting actions so you can work with QBO seamlessly.

First, I appreciate the alternatives you've performed to get around this issue. Another workaround is to use Google Chrome when logging into your QBO account. Thus, it's what Intuit suggests to get the best experience possible. You'll also want to ensure you're using the latest release by going to the Chrome menu and selecting Help, then About Google Chrome. 

To learn more about fixing speed issues in QBO, check out this guide: Why is my QuickBooks Online slow?

In addition, bookmark these resources for complete details when reconciling your account in the future:

• Learn the reconciliation workflow in QuickBooks.
• Fix issues at the end of a reconciliation. 

Please let me know if you have additional questions or concerns with your QBO performance. You can reach out to the Community at any time. Take care.

using Chrome, incognito; machine far exceeds standards indicated by Intuit; internet connection has blazing speed; tried all of the suggested troubleshooting. The trouble is clearly on the QBO side. Would appreciate if you could escalate directly to the engineers. As you know, phone support is paid to not escalate. Maybe you are paid the same way?

Hopefully the engineers have received feedback from more customers and are working on a solution.

Hey there, @SteveTreasurer. 

Thanks for reaching back out and letting us know how those steps went. 

I also want to recommend two other troubleshooting steps to help resolve the problem: 

• Clear your browser's history
• Sign out and then back in 
• Turn off your computer and turn it back on/restart

If these instructions don't work, I recommend contacting our Customer Support Team to check your account on the back end to see why the slowness is occurring. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the instructions go. I'm only a post away if you need me again. Take care! 

They are likely NOT working on anything other than screwing things up even more than they already have.  
I have had issues with the lack of speed, as well.  No one will say anything other than to clear my cache, or check my internet speed.  

IT'S NOT MY INTERNET!! 

REALLY wish someone would at least acknowledge that they know this is an issue and STOP blaming it on everyone else.  IT IS A QB ISSUE!!  

The lack of responsibility on QB part is ridiculous, in ALL matters, not just this one. 

@Candice C  Okay, two things. And yes, I actually mean two things, not three.

First, the OP clearly stated twice that they tried to use QBO in Incognito mode. What exactly do you expect clearing the browser history to accomplish?

Second, you gave three suggestions, not two. At least try to keep your reply template somewhat accurate.

QBO is running slowly because Quickbooks wants it to run slowly. If they wanted it to run quickly, they wouldn't be priding themselves on such lines as 'making sure the most important pages load within 10 seconds'. What is this, the 90s?

obviously i did all of the steps; incognito mode (which clears cache); sign out and back in (about half a dozen times); Turn computer off and on (several times);

Previous callbacks have simply reiterated the points you already made -- no checking by the phone rep on the back-end etc. Simply asking me to check the things I've already checked. 30, 60, 90 minutes go by and the system will be as slow as when the conversation started.

Hence my earlier suggestion to escalate to get the engineering team involved.

But im guessing you get paid less if you escalate. So we're at a stalemate, with me a disgruntled customer shouting at clouds.

@SteveTreasurer  Oh, I doubt they get paid at all.

Judging by the nonsensical replies most of them have made, it is almost certain that the 'staff' here are just QuickBooks' attempt at AI learning. Some are funny, some are just kind of sad, but they are rarely ever helpful except by accident.

Time for me to stop. Am I displaying righteous anger, or just inflaming people? QBO has a significant issue on latency that Intuit's programmers are unable to address. Every user knows this. Telling the bot that does no good. Old man yelling at clouds.

If these instructions don't work, I recommend contacting our Customer Support Team to check your account on the back end to see why the slowness is occurring. Here's how: 

OK so i just did exactly that. The gentleman basically said the slowness could by anywhere in the network -- anywhere on the internet -- , and that he had no way to diagnose whether there was a problem on the QBO end.

You need to update your script.