Hey there, @SteveTreasurer. 

Thanks for reaching back out and letting us know how those steps went. 

I also want to recommend two other troubleshooting steps to help resolve the problem: 

• Clear your browser's history
• Sign out and then back in 
• Turn off your computer and turn it back on/restart

If these instructions don't work, I recommend contacting our Customer Support Team to check your account on the back end to see why the slowness is occurring. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the instructions go. I'm only a post away if you need me again. Take care!