We recognize the importance of resolving your account issues, especially getting a swift and accurate refund, @yew_mountain. I'm here to ensure you receive the best possible support.
For security and privacy reasons, the QuickBooks Community cannot access individual account details. Therefore, contacting our Customer Care team will ensure you get the personalized assistance you need and request a refund.
Here's how:
- Sign into your QuickBooks Online company.
- Click on the Help (?) button.
- Go to the Assistant tab.
- You can enter the phrase "get a refund". For further assistance, choose to Talk to a human.
You can also refer to this article to guide you in requesting a refund: Request a refund for your QuickBooks product.
Furthermore, you may want to decide to resubscribe again with us, go through this article for more details: Subscribe to or cancel QuickBooks Live.
We warmly invite you to share your questions about Live Bookkeeping in the comments below. Rest assured, we're always here to offer our support. Wishing you a wonderful day!