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It isn't the kind of experience that we want you to come across, KWK60.
At this time, I'd recommend reaching out to our Phone Support team so we can investigate this further.
You can reach out to them through these steps:
- Go to this page: Contact QuickBooks Support.
- Select QuickBooks Desktop.
- Select your file edition.
- Enter I'm unable to open QuickBooks Desktop on the What's your question? We'll find you the right help field.
- You can Chat with us or Have us call you.
As for starting a new post, you can go to this page and then click Ask the Community: Explore the QuickBooks Community.
Let me know if there's anything that I can help. Keep safe!
