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I have a back-up file created by my accountant, as I was working off of a very old version of the Quickbooks Accounting SW. I bought and downloaded the QuickBooks 2022 Premier Pro and it will not allow me to restore the local back-up file I have for my company. It is asking for the Admin Password, but the Admin password associated with this file is my accountants email and password. He provided me the password, but because it is not associated w/ my email, it won't accept it. It does not work if I leave the password blank either. If I do a password reset, it will send the token to my accountant, which is not what I want to happen.
What I am doing wrong?
Hi @George64NJ .... You're posted this in QuickBooks Online Accountant section, but since you have a "local backup" I'm assuming you're really using QuickBooks Desktop? Is that correct?
First thing to confirm with your Accountant that they did indeed send you a QBDT2022 file, not some other version. Next is it really a Backup Copy, it should end with .QBB. Place the file where you want the QB data to live once everything is up and running. It could be a QuickBooks Data folder in Documents, or right on the C Drive, wherever you want the Data Folder. (I would not put it in the QBs Program Folder.)
When you launch QBDT2022, be sure to click on the box that says Open or Restore Existing Company, then Restore Backup Copy. Follow the prompts and make sure QBs is going to Restore to the folder you decided upon for the Data.
The User should be Admin, not an email. (The registration for the QBDT Program is your email, but that's different.) Then use the PW your Accountant gave you.
If by chance that doesn't work, se if they sent you a copy of the actual QBs file which will end in .QBW. It will probably be too large to email, but many Accountants now are using some sort of File Transfer system. So they could easily put it in a folder for you to download. Save but remove the Backup file from your QBs Data Folder and put in the .QBW file. Then go back to Open or Restore Existing Company, but this time pick Open Company File and navigate to where you have your .QBW file.
If you're getting any errors or the above doesn't make sense for the files you have, let us know.
Ask your accountant to send the QBB file to restore on your machine.
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