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user524465
Level 1

Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

how do I cancel it and resend?
Solved
Best answer April 11, 2020

Best Answers
ShiellaGraceA
QuickBooks Team

Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

Hi @user524465,

 

You can remove the accountant's copy restriction so you can resend it. Let me walk you through how.

 

  1. Go to File, then Send Company File.
  2. Choose Accountant's copy, then Client Activities.
  3. Select Remove Restrictions. Then, Yes, I want to remove the Accountant's Copy restrictions.
  4. Click OK.

You can refer to this article for more information about removing the accountant's copy restriction. You can also check this handy article for additional resources: Troubleshoot Accountant File Transfer service issues.

 

Get back to me if you need help with anything else. I'll be around to assist you further. Thanks for posting and have a lovely weekend.

View solution in original post

3 Comments 3
ShiellaGraceA
QuickBooks Team

Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

Hi @user524465,

 

You can remove the accountant's copy restriction so you can resend it. Let me walk you through how.

 

  1. Go to File, then Send Company File.
  2. Choose Accountant's copy, then Client Activities.
  3. Select Remove Restrictions. Then, Yes, I want to remove the Accountant's Copy restrictions.
  4. Click OK.

You can refer to this article for more information about removing the accountant's copy restriction. You can also check this handy article for additional resources: Troubleshoot Accountant File Transfer service issues.

 

Get back to me if you need help with anything else. I'll be around to assist you further. Thanks for posting and have a lovely weekend.

View solution in original post

user524465
Level 1

Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

That was a great suggestion it worked perfectly thank you very very much.

user524465
Level 1

Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

Thank you very much it worked perfectly!

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