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drclemonsjr
Level 1

Should I have connection problems after upgrading my software ?

My internet connection keeps disconnecting since my last software upgrade, what can I do to correct this ?
2 Comments 2
Fiat Lux - ASIA
Level 15

Should I have connection problems after upgrading my software ?

Try opening your QBO account on any private/incognito browser.

Adrian_A
Moderator

Should I have connection problems after upgrading my software ?

Hi drclemonsjr,

 

The randomly disconnecting internet may be caused by issues with your home’s internet connection. 

 

If your Wi-Fi signal is good, but you’re still experiencing dropping internet, try these fixes:

 

  • Check for modem issues with your ISP
  • Check for damaged or poorly configured cables
  • Make sure your modem and router have the latest firmware
  • Reset your computer’s network settings

 

Here's how to reset the network settings:

 

  1.  Click the Start button
  2. Enter Settings.
  3. Select Network and Internet.
  4. From the Status tab, select Network Reset.
  5. Follow the on-screen instructions to complete the reset.
  6. Restart your PC.

 

I've also added this reference if you need some resources in managing your QuickBooks account: QuickBooks Help Articles.

 

Keep me posted as to how these steps work on your end. I want to ensure that this gets taken care of.

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