System Admin added new accounts on our CoA.My boss thinks Intuit added them b/c none of our users did.Why did Intuit add new accounts

The question got cut off. The question is: Why did Intuit add new accounts and how do we stop them from doing this?

Hi @userrebecca1,

Thank you for the number of details you've included in your post. I'll take care of this query for you. 

What you said is right. QuickBooks Online (QBO) automatically creates default and special accounts in your Chart of Accounts. This happens when you enable certain features. 

Say, for example, you enable the inventory tracking feature. The system will automatically create accounts such as Inventory, Inventory Asset, Inventory Shrinkage, and more. Currently, there isn't an option to disable this feature. You have the option to edit, delete, or merge some of these accounts. 

See this article for more information: Manage default and special accounts in your chart of accounts. It has a list of default accounts that you're unable to delete, as well as those accounts you can edit or merge. 

Tap the Reply button and tag me in the comments below if you have other questions about the Chart of Accounts in QBO. I'll be sure to get back to you. 

Hi @Ryan_M ,

Thank you for your guidance here. Would you be able to tell what feature is enabled for us based on these accounts that System Administration added (and if it is something we can disable)?

Thanks for getting back to us and utilizing your Audit log, Rebecca.

I also appreciate you for providing a screenshot. I'd like to help you identify the features that were enabled in your accounts. However, it'll require me to look into your account. 

What I can recommend is to contact our Support team. They have the proper tools to securely check your account and assist you in identifying those features base on the accounts added. You can follow these steps on how to reach out to them.

1. From your QuickBooks Online (QBO) account, hover to the (?) Help menu.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

You can also utilize this article for more details and review their Support hours so you'll be accommodated: QuickBooks Online Support.

Moreover, let me also add this link for future reference: Reconcile an account in QuickBooks Online. This can walk you through the steps in balancing your accounts accurately.

You can always get back to me whenever you need help managing your accounts. I'll get back to you as soon as possible. Keep safe!