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lisa216
Level 1

The export function still does not work correctly and I don't know how to submit the bug report. (They changed it but it still doesn't export everything...

I run Payroll and also pay taxes in the same session and then click "Export". The only choice it gives me to export is the last thing I did (either Payroll or Taxes, but not both). So I have to manually enter the tax payments. Using: Online Payroll
Solved
Best answer April 03, 2022

Best Answers
jamespaul
Moderator

The export function still does not work correctly and I don't know how to submit the bug report. (They changed it but it still doesn't export everything...

Hello, Lisa. 

 

I'll share some information regarding the issue about the Export function in Online Payroll. 

 

There are reported cases about the Export function not working properly in the Online Payroll service. Our engineers are currently investigating the problem and will roll out a fix as soon as possible. 

 

In the meantime, you'll want to continue entering those tax payments manually to your books. 

 

I would also recommend contacting our support regarding the Export function. They'll get your contact details and add you to the list of affected users. This way, you'll be able to receive updates about the issue. 

 

Here's how to reach them: 

 

  1. Click the Help icon at the top right corner of the screen.
  2. Go to the Search tab.
  3. Click the Contact Us button.
  4. In the box, type something like "Export function not working" or similar. 
  5. Hit Continue, then choose how you want to reach us (phone or chat). 

 

Though, I'd like to get your contact details here but I'm unable to access sensitive information in a public space. I'd also suggest checking our support hours to ensure your needs are taken care of. 

 

If you'd like to see your current liabilities, employee data, and other payroll-related numbers, you can check out this article to help you pull up a specific report: Run payroll reports.

 

You're more than welcome to ask any other questions you might have regarding your payroll data. Need help recording your transactions on other QuickBooks versions? Let me know and I'll help you out. 

View solution in original post

3 Comments 3
jamespaul
Moderator

The export function still does not work correctly and I don't know how to submit the bug report. (They changed it but it still doesn't export everything...

Hello, Lisa. 

 

I'll share some information regarding the issue about the Export function in Online Payroll. 

 

There are reported cases about the Export function not working properly in the Online Payroll service. Our engineers are currently investigating the problem and will roll out a fix as soon as possible. 

 

In the meantime, you'll want to continue entering those tax payments manually to your books. 

 

I would also recommend contacting our support regarding the Export function. They'll get your contact details and add you to the list of affected users. This way, you'll be able to receive updates about the issue. 

 

Here's how to reach them: 

 

  1. Click the Help icon at the top right corner of the screen.
  2. Go to the Search tab.
  3. Click the Contact Us button.
  4. In the box, type something like "Export function not working" or similar. 
  5. Hit Continue, then choose how you want to reach us (phone or chat). 

 

Though, I'd like to get your contact details here but I'm unable to access sensitive information in a public space. I'd also suggest checking our support hours to ensure your needs are taken care of. 

 

If you'd like to see your current liabilities, employee data, and other payroll-related numbers, you can check out this article to help you pull up a specific report: Run payroll reports.

 

You're more than welcome to ask any other questions you might have regarding your payroll data. Need help recording your transactions on other QuickBooks versions? Let me know and I'll help you out. 

StartingOffTOTALLYBlindHere
Level 3

The export function still does not work correctly and I don't know how to submit the bug report. (They changed it but it still doesn't export everything...

love THIS ONE.... A RESPONSE FROM 2022 SAYING THE ENGINEERS WORKING ON THIS PROBLEM OF EXPORTS NOT WORKING RIGHT...

 

YET TODAY?  S T I L L  U N  R E S O L V E D...

 

QB ONLINE IS THE WORST PRODUCT EVER AND SHOULD BE JUST ELIMINATED SINCE CLEARLY THEY ARE GOING *****YEARS***** WITHOUT ADDRESSING ANY OF THE PROBLEMS...

StartingOffTOTALLYBlindHere
Level 3

The export function still does not work correctly and I don't know how to submit the bug report. (They changed it but it still doesn't export everything...

AND THAT THIS IS MARKED "SOLVED" IS THE ICING ON THE CAKE...

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