There is no option to cancel my subscription

Thank you for bringing this to our attention, miketierney.

Some users have reported that they're unable to cancel their subscriptions. This issue has already been reported to our engineers. They're also all hands on deck to get the cancel function working back to normal as soon as possible.

While we're unable to offer an alternate solution, I recommend contacting our QuickBooks Self-Employed Care (QBSE) Team. One of our specialists will help you sign up to the notification list to receive email updates. The process will keep you in the loop about the progress of the investigation.

Here's how:

1. Go to the Assistant menu from the top bar to open the QB Assistant window.
2. Enter a brief description of the issue in the Type something field.
3. Tap the I still need a human menu to view the support options.
4. From there, choose Message an agent to start a conversation or Get a callback to speak with an agent.

Refer to this article to learn about support hours and types: Contact QuickBooks Self-Employed (QBSE) Support.

Please know that if you cancel your subscription, you will still have access to QBSE until the end of your billing period. After that, your data will be kept for one year. To gain access, make sure to follow the resubscription process. 

In addition, we gathered resources to help customers complete any tasks in QBSE: Community guide. Account management, banking, mileage tracking, and taxes are among the topics covered in these articles.

I appreciate your patience as we work through this. If you require further assistance with QBSE or any account management-related processes, leave a comment below. I'm always ready to help you. Have a wonderful day.

Hello.

I’m reaching out because I made a significant mistake with my own account and am hoping you might be able to help.

I had been using QuickBooks Self-Employed since February, but I recently migrated it to QuickBooks Simple Start under the impression it would be an upgrade.

Unfortunately, I discovered too late that the features in QBSS are quite different, and I can’t revert back to Self-Employed—especially since Intuit no longer offers this product to new customers.

After speaking with Intuit, they informed me that the only solution would be to locate an active or canceled Self-Employed account (one that hasn’t been migrated) and arrange with the owner to transfer it.

If you happen to have a Self-Employed account you’re not using and would consider selling, plese reply to this message with your contact information so we an discuss terms.

I’m willing to handle the transaction securely via Zoom, phone, or even a conference call with an Intuit representative to ensure transparency.

I would only need the current owner to delete their personal data and payment information, set up a temporary email and password, and then I’d confirm access before completing the payment right away.

Thank you very much for your time and for considering my request—I truly appreciate it and am grateful for any assistance.

Best regards,
Javier