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kmeillc
Level 1
posted
‎May 24, 2024 06:16 PM
last updated ‎May 24, 2024 6:16 PM

Unable to choose subscription because of an existing subscription I am not aware of

I am trying to choose an Intuit QuickBooks plan for my account but the system keep prompting me that I cannot do so because of my "current subscription" that I am unaware of. I can't chat with a live agent so getting support feels like I'm pulling teeth. Help, please.

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1 Comment 1
ChristieAnn
QuickBooks Team
QuickBooks Team
‎May 24, 2024 07:02 PM

Unable to choose subscription because of an existing subscription I am not aware of

Hello there, kmeillc.

 

I recommend clicking on this link to go directly to the What Can We Help You With? page and contact our QuickBooks Online Support Team. They're the best support group for such inquiries as they can request account information. This way, they'll be able to verify if you have an existing subscription and ensure that you can subscribe according to your preferences.

 

On the other hand, please know that for Plus, Essentials and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day. 

 

In case you need guidelines for effectively managing your transactions or business using QuickBooks, you can visit this article: QuickBooks Online Help articles.

 

Add a comment below if you have additional questions about QuickBooks subscriptions, kmeillc. I'm still here to assist you further. Take care!

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