Was given access to an account and when I log in the information isn't there. Password and user id work, but data isn't available.

Hi there, @krjacobsen.

It could be that the account provided to you is a new account. This can be the reason why it doesn't contain any data. You can also contact the person who gives you access to this account to verify it is the correct one. 

If you can't still see it even if it's the correct one,, I recommend reaching out to phone support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. Here's how you can reach out to them: 

1. Type in "Talk to a human", then press Enter.
2. Enter the same keyword (Talk to a human) when prompted. 
3. Click I still need a human.
4. Select between Message an agent and Get a callback.

In case you need help in performing other tasks in QuickBooks Self-Employed, you can check our articles here. Make sure that the topic is set as "QuickBooks Self-Employed."

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.