Hi there, @trarendt.
The call back time depends on how many customer questions in the queue. I'd be glad to help you more with the concern you’re having. Additional information is much appreciated.
If this doesn’t require any personal information to be pulled up. This way, I'll be able to provide you the right resolution. You can always contact them through the Help menu.
Here’s how:
- Click the Help icon.
- Pick Contact Us.
- You then have the option to choose a Call Back and Chat with an Agent.
- Enter your contact information, and you’ll then receive a confirmation of your request along with the estimated wait time.
As always, you can visit our help articles page to read some great articles for future reference.
Know that I'm always here if ever you need further help. Take care!
