What is the proper way to log out of Quick Books on Line. I am in the Reports menu and I just don't see a log out tab?

Thanks for coming to the Community for help, @jameseprattjr.

I’m here to walk you through how to log out from your account in QuickBooks Online.

Simply go to the Gear icon at the top right-hand corner of the screen and select Sign out. I’m including a screenshot of where it should be in QuickBooks.

That’ll get you pointed in the right direction. Please know that I'm only a few clicks away if you need anything else. Take care and enjoy your day!
 

My online account doesn't seem to have a "gear" icon.

Thanks for joining this thread, @pietschu.

Welcome to the Online Community. The browser troubleshooting steps can help resolve unexpected behavior while using QBO.

Let’s sign-in first to your account using the InPrivate window or incognito mode. These features will not store the browsing data, search records, and cookies.

Here are the shortcut keys for each browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If you’re able to see the Gear icon via these sessions, clear the cache of your regular browser to speed up the browsing experience. Should this not work in a private window, I suggest using another browser to help narrow down the cause of this issue.

For future reference, here's an article that can help identify any issues with your browser's health and it's compatibility with QuickBooks Online: Health Checkup.

Reach out to me if you have any other concerns or questions. I’m always ready to assist further. Have a good one.

I have two quickbooks Icons on my deck top.  one on the bottom toolbar and one on the desktop.  When I try to login by using one of the icons the quickbooks administrator pops up, but when i type in the password it  does not work.  What am I doing wrong?  Is there some other way i need to login to quickbooks online?

Hello, @719-551-9551! Hope your morning is going well so far.

It could be that the icon is linked to the wrong web address for QuickBooks Online. Has it worked for you previously when trying to log in?

Either way, let's start with checking your login information. That's done by going to accounts.intuit.com and logging in with your user ID and password. If you log in successfully, that means your credentials are correct and can be used to log in from your desktop. If that doesn't do the trick, go ahead and reset your password here: https://accounts.intuit.com/account-recovery.html.

You can also try logging in directly to QuickBooks Online in your browser by going to https://quickbooks.intuit.com/login/.

Please reach out to me here if you continue to have login issues I definitely want to get you into your account and back to business!

I don't have a Sign Out option in the gear box.

Let me help you sign out to your QuickBooks Online (QBO) account, @wrad74.

In the latest update, the sign-out button can be seen when you click the letter beside the Gear icon that indicates the first alphabet of your first name. It's located at the top right corner.

A mini window will appear that will get you to the Sign out box.

Just in case you have trouble signing in to your account in the future, you can check this article for the specific scenarios and its solutions: Get help if you can't sign in to your account.

I'm always ready to help you if you have additional questions or concerns about your QBO account. Have a nice day ahead!

I don't have a circle with my initial in it in the top right corner, and I don't have Log Out in my Gear menu. Any other suggestions on how I can log out?

Thank you for notifying us of the issue you are experiencing, @CavalierDee. I'm here to ensure you can log out from your QuickBooks account.

We have an ongoing issue with the missing Logout button. Please be assured that our engineers are diligently working to identify the cause of the issue and provide you with a resolution.

In the meantime, I'd recommend contacting our Customer Support Team to add you to the list of affected users. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-89900.

Here's how: 

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. You can use the Logout button is missing your keywords.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.
   • • Start a chat with a support expert.
     • Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Here's more information about updating or changing your user ID, password, email address, or phone number for security reasons: Update or change your Intuit Account sign-in information.

Thank you for your patience while we work on a fix. I’m always here if you need further assistance or help with those missing icons. Please let me know by adding a comment below. Take care, and have a great rest of the day!

I have access my QuickBooks online through my iPhone, however, trying to exit I cannot see the gear in the right hand corner to click on. Does it not work on my iPhone?

Thanks for joining the conversation, @mbuckwald50.

Before we proceed, could you let me know if you’re using the QuickBooks Online (QBO) app or accessing it through a web browser?

Please note that the Gear icon referred to in this thread is only available when you're logged in to your account in a browser. If you're already using one and still can’t see it, let's perform some troubleshooting steps. Sometimes, the browser cache can store outdated or corrupted data, which may cause display issues in QBO. To rule this out, use a private or incognito window.

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

After that, log in to your QBO account and check if the Gear icon is visible. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other supported browsers.

Please let me know how it goes! I'm here to help, so don’t hesitate to reach out. Take care!