What is wrong with the QBO 2019 recertification exam? Clicked on "Start Section" and nothing happens. What is wrong?

Good day, @dewalter.

It’s nice to see you here in the Community. I’d like to help you get started with your QBO 2019 recertification.

Since nothing happens after clicking Start Section, let’s perform some basic troubleshooting to fix the issue. First, try configuring the web browser settings to allow pop-up windows. Here's how:

Safari:

1. From the Safari menu, choose Preferences.
2. Click the Security tab.
3. Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.

Google Chrome:

1. Open Chrome.
2. Type in or copy and paste chrome://settings/content/popups into the address bar.
3. Press Enter on your keyboard.
4. In the Hostname Pattern field, paste [*.]qbo.intuit.com.
5. Click Allow, then hit Done.

Check out this article for the steps using other browsers: Enable pop-up windows.

If you continue to get the same result, I suggest switching to a different browser or using a private window when logging in to QuickBooks. Let me show you how:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

These steps should be able to help you start with the recertification exam.

That should do it. Let me know if this works out for you, I’m more than happy to help. Have a good one!

I am not using a browser, but the QuickBooks Windows application.  

Allow me to step in, dewalter.

I'm here to help resolve your concern so you're able to start the re-certification exam in QuickBooks Online (QBO) Windows app. 

You can try clearing the cache within the application. Doing this removes the temporary files when clearing the apps' cached data and it resets to its default state. Just go to Help and click on Reset App Data.

If you get the same results, let's try uninstalling and reinstalling the app to resolve common data issues. You can check out this article to install the QBO Windows app: Download QBO app.

Then, try logging back in and access the re-certification exam.

From there, you shouldn't have any further issues after following these steps.

Keep me posted on how this turns out. I want to make sure everything you're all set with this concern.

Did both clearing cache and reinstall.  No success.  Still does not get past this screen.

Hello there, @dewalter.

It's my pleasure to help guide you to the right support who can check this further so you'll be able to start the re-certification exam.

Since clearing the cache within the application and uninstalling/reinstalling the application doesn't resolve the issue, I recommend getting in touch with our Support Team to check and investigate this further securely. For the support's contact information, you may check it here: Contact the QuickBooks Online Customer Support team.

On the other hand, you can also read this article for additional reference about QBO certification: QuickBooks Online certification.

Please feel free to add a comment below if you have any other questions about QBO re-certification, I'll be right here to help you. Wishing you the best!

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@dewalter wrote:

I am not using a browser, but the QuickBooks Windows application.  

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Allow me to help share information about the re-certification exam, @BEssential.

We have several issues reported by other users not being able to access the QBO 2019 Re-certification Exam. You don't have to worry, our engineers are now working for an immediate resolution of the issue.

As of now, I recommend getting in touch with our QuickBooks Online Support Team. This way, they'll be able to add you to the list of affected users in this investigation (INV-33958) and receive an email notification with the latest updates.

For the support's contact information, you can check this article: Contact the QuickBooks Online Customer Support team.

If you have further questions about the re-certification exam, just add a comment below. I'm here to help however I can.