When I go to edit a product/service, QB Online deletes the parent product/service and doesn't recognize the one I want to enter. Does anybody else have this trouble?

It's my pleasure to assist you today, Lori944.

QuickBooks Online (QBO) doesn't delete tasks automatically. Let's open your Audit Log to review the activities made to your account. From there we can trace who made the changes so we can correct them.

To do that:

1. Go to the Gear icon and select Audit Log.
2. Select Filter.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
4. Click Apply.

Learn more about using the Audit Log Feature through this article: Use the audit log in QuickBooks Online.

If confirmed that the product/service item was deleted, you'll need to manually reenter it. In case you need a reference on how to do it, please visit this article: Change product and service item types in QuickBooks Online.

Then you can add the item as the parent product/service of the other item. I've attached a screenshot for a better view:

If you want to make changes with the items, you can check out this article for the steps on how to do so: Change product and service item types in QuickBooks Online.

Get back to me if you need further help with anything about QuickBooks. Have a nice day.

The parent item wasn't deleted.  It's still there, but when I go to edit the price, it asks me to choose a parent product.  I can't type it in and there is no drop-down menu to choose from.  Bottom line, it doesn't let me edit my services or products.

Hey there, Lori944.

Thanks for following up with that additional info. I want to make sure you're able to successfully edit a product or service within your QuickBooks Online account.

Since you can't type it in and the drop-down menu doesn't appear, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If the cache becomes too full it can have the adverse effect, potentially causing viewing and performance errors. Clearing it will force the system to refresh and remove what's causing things to not load correctly. Here's how to get this done in Chrome for example:

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

The following article provides similar steps for different browsers: Clear cache and cookies to fix issues when using QuickBooks Online

Please don't hesitate to reach back out if you have any other questions. I'll be right here to lend a hand.