When searching for an invoice and I get a message that says "An unexpected error occurred. Please try again later." Help!

Hello there, randk. I'm here to route you to the appropriate team to address your invoice concerns.

Upon checking here, there's an ongoing investigation (INV-115315) regarding an issue where customers are unable to search for invoices and are receiving the message "An unexpected error occurred. Please try again later."

That said, I recommend contacting our support team for them to add you to the list of affected users to receive timely updates about the status of their investigation:

1. Sign into your QuickBooks Self-Employed company.
2. Select Help.
3. Search for the question or topic you need help with.

Additionally, here's an article as a future reference about managing your tax profile: Review your tax profile in QuickBooks Solopreneur and QuickBooks Self-Employed.

We appreciate your understanding and patience as our engineers work diligently to resolve this issue. Thank you for your cooperation, randk. Stay safe.

I started having this problem this morning. I've tried 3 different browsers on 3 different computers (Chrome, Safari and Edge), including the incognito/private mode. When I called Intuit support, they told me it is an issue "since this morning". I was also given a bunch of scenarios saying that they made back-end changes to the user types. However, I changed to user type to "Company Admin" and I still have the same issues. It looks like this issue is not since this morning, but festering for several months.

We are unable to create any invoices either. I feel so helpless with Quickbooks and their lack of proper support to resolve issues in a timely manner.