Why can't I view all current liability accounts in the drop-down when doing a journal entry?

Hello there, @TaxQuest. I want to ensure you'll be able to create journal entries in QuickBooks Online (QBO).

Thanks for providing details of your concern. To help you with this, could you tell me if you receive error messages? If none, let's perform some troubleshooting steps to determine if this is a browser-related issue. We can start with accessing your QBO using incognito mode to have a clean slate. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once signed in, create a journal entry again. If this work, clear the cache of your regular browser. If not, you can utilize another supported browser or device. 

Then, to know what data are transferred after migrating from QuickBooks Desktop (QBDT), you can refer to this article: What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online.

I'll include this helpful resource that you can use as a guide in navigating your QBO company: What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online.

I'm here in the Community if you have other queries about creating a journal entry in QBO. Have a good one and stay safe. 

I cleared cache on both Firefox and Edge after logging out and logging back in: same problem.

All accounts successfully migrated including Current Liabilities (numbered 500.100, etc., in case that's an issue)

P&L and Balance sheet (both respective summary and detail) are correct.

It appears that all other accounts appear in the GL drop-down menu except Current Liabilities.

Is there any other possible solution?

Thanks.

I'll share some information about current liability accounts so you'll be guided on what to do, TaxQuest.

A company's liability accounts should appear in your chart of accounts, general ledger, and balance sheet immediately following the asset accounts. This account will usually have credit balances. Since you've already performed the troubleshooting steps provided by my colleague @DivinaMercy_N, and yet the account isn't still showing, you can reach out to our support team to double-check why it's not appearing under the General Ledger's drop-down menu. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Furthermore, QuickBooks offers a wide range of reports that cater to your business needs. You'll just have to customize them to make sure you get the information you need most. I've added this article for more details: Run Reports In QuickBooks Online.

Fill me in and keep in touch if you have any questions about your chart of accounts. Remember, we're here to help you all the time.

Chatted with Support, shared screen, and demonstrated the issue. Support engineer consulted with back end team to find there's an ongoing investigation about this issue. I was issued a case number and assured that this issue has been given a high priority for resolution.

I appreciate you chatting with a live representative, @TaxQuest. I want you to know that the urgency of fixing this investigation is our top priority. This way, you'll be able to keep track of your accounts and journal entries accordingly.

At this time, the ongoing issue is still in progress. Rest assured your name was already added to the list of affected users in this investigation (INV-83661). From there, you'll automatically receive email notifications of the latest updates.

Once resolved, you're now ready to record your journal using the correct accounts.

1. Sign in to your account.
2. Go to the +New icon, then Journal entry.
3. Fill in the details.
4. Save the transaction.

I'm also adding this article as your guide: Create journal entries in QuickBooks Online.

If you want to modify your transaction, use this article as your reference on how to reverse or delete it entirely: Reverse or delete a journal entry in QuickBooks Online.

I admire your patience in this matter. I want you to know that I'm always here to help if you have follow-up questions about QuickBooks. Just leave a comment below. Have a good one!