Why is my QB app no longer tracking my milage?

Thank you.  Those steps were not working, but I think it is because chat was closed.  I will try again tomorrow.

Wow thats not creepy 

The Quickbook milage tracker does not work consistently.  Have to manually enter trips often.  QB acknowledges an issue but not update on when fix will occur.  

I recognize the convenience of consistent tracking to make work efficient, John. Since we're unable to provide the exact turnaround time, let me direct you to our representatives for updates.

Although we do not have an ETA for resolution at this time, please know that we're prioritizing this matter. To get the latest updates, I recommend contacting our live experts. They can check and communicate the progress with you. 

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Additionally, we appreciate your effort in manually adding trips while we resolve this issue. You may continue doing so for now and then review, edit, and categorize them.

Moreover, if a worker used a personal car for your business, check out this guide to compensate them: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Furthermore, you can review your expense account register to view specific expenses you've reimbursed.

Tag me in the comment section if you need assistance managing business trips. If you also require support refunding employees or customizing reports in the future, add them to your response.

Agreed. This is a common glitch that needs to be resolved quickly. That's one of the main selling points of me getting a plan with Quickbooks but will have to look for more reliable options.