Why was I charged $20.90 by Intuit on a $21090.00 customer payment when the max I have been charged on larger payments was $15?

Thank you for bringing this to our attention, ross291. We understand how frustrating it can be when you are charged a fee that is different from what you expected. We apologize for any inconvenience this may have caused.

To better understand the increase in fees, we recommend that you contact our support team for further assistance. Our representatives can check your account in a safe environment and provide you with the necessary details and explanation.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click the Help button at the top of the page.
3. Choose the Search tab. Type in your concern and click enter on your keyboard.
4. Click Contact us.
5. Under Callback, click the Have us call you button. This will route you to enter your details.
6. After that, select Get a call.

Please refer to this article for our support hours: Get help with QuickBooks products and services.

Additionally, you can run customer reports to get an overview of your accounts receivable transactions.

Please let me know if you have further questions about charges/fees or any other QuickBooks concerns, ross291. I'd be happy to provide further help.

@ross291 

Was this an ACH payment?  If so, they recently increased/capped the fee @ $20 for existing customers.  New customers have to pay 1% on ACH fees so that would have been $210.90!  Yikes.  There are much cheaper options out there for making and receiving ACH payments.  Bill.com and Melio to name a couple.  They charge a flat rate - $0.49 in Bill.com and Melio gives you a few free ones each month. 

@Rainflurry  @ross291 

RE: There are much cheaper options out there for making and receiving ACH payments.

Yes! It's free or very low cost (e.g. 29 cents) to send payments with many banks, who will accept NACHA files that contain ACH payments.  See https://www.nerdwallet.com/article/banking/ach-transfers for details.

While this question is for QB Online, if you use QuickBooks Desktop and you're interested in saving a lot of money, and if your bank will accept NACHA files, consider our BRC Direct Deposit File Creator , which will pull employee and vendor checks from your QuickBooks bank account and create ACH payments from them.

@ross291 

"That was $2090.00 not $21090.00"

Oops, missed that part.  You were charged 1%.  A 1% ACH fee is extraordinarily expensive.  It pains me to think QB users are paying Intuit 1% when they are generally less than $0.50 per ACH regardless of amount.    

Thank you, I did contact QB support and they were very responsive and solved the problem. Thanks for the direction.

Ross

Hello there, Ross.

We are pleased to hear that our support team was able to help you with your payment concerns.

Also, you can check this article to learn the most common questions about QuickBooks Payments: QuickBooks Payments FAQ.

If you have additional questions or concerns, please do not hesitate to contact us. Our ultimate goal is to ensure that you have the best possible experience with QuickBooks. We wish you the best.