Why was I charged $99. This month?? Not the $20

I appreciate you bringing this to our attention, Logan. I know how important it is to manage your finances accurately, and your concern is valid, as every penny counts. Let's collaborate to figure out why you were charged that amount.

Before anything else, could you clarify which charges you're referring to? If it's about your monthly subscription fees, the amount billed might be due to the expiration of any promotional discounts or special rates that were once applied to your account.

Additionally, these discounts typically come with a set validity period, and once that period ends, your subscription will naturally revert to its standard pricing.

To verify this, we can review detailed information about your rates by following these steps:

1. In your QuickBooks Online account, head to the Gear icon.
2. Choose Subscriptions and Billing.
3. You'll see all your active subscriptions listed there.
    

Check out this article for further details on why your rate may be higher than expected: How to understand your subscription rates and charges.
 

However, if this is related to Merchant Service charges, I recommend contacting our payments team. Our experts can pull up your account in a secure environment and provide you with the details of your inquiry.

On the other hand, you can use our Lookup a Charge tool to review any subscription or service fees associated with your account.

For future reference, here are some helpful articles below that will assist you in managing your billing and subscription, including finding out your renewal date:

• Manage billing, payment, and subscription info
• Upgrade your QuickBooks subscription
• Find your subscription renewal date

Feel free to click the Reply button below if you have any questions that need clarification. I'm here to assist with any QuickBooks-related concerns, particularly managing your accounts and transactions.