Receipt snap is not working in the app. Just keeps spinning saying uploading documents. Tried refreshing data and unstalling and re-installing the app

It's great to have you here, @risenaerialservi. Let me connect you with our top-notch support to assist you in resolving the issue with the receipt snap feature on QuickBooks Online (QBO).

I appreciate all the troubleshooting steps you've initiated. Since the Receipt snap feature isn't working on the mobile app, I recommend uploading your receipts through the mobile web browser. To do that:

1. Log in to your QBO account using a supported web browser.
2. Go to Transactions and click Receipts.
3. Select Upload from computer or Upload from Google Drive.

However, if the issue persists, I recommend getting in touch with our customer support team. They are equipped with the necessary tools to further determine the cause of the problem and raise an investigation if necessary. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

After uploading your receipts, it's best to review and categorize them into the appropriate accounts. Doing so helps determine tax deductions and tells you where your business makes and spends money.

Feel free to reach out to us whenever you have additional questions concerning receipts. I'll be more than glad to assist you further. Have a nice day ahead.

Yes, I know how to upload them on a desktop with the web log in. It is not at all convenient and is more time consuming then simply snapping a copy of the receipt in the app. If I am paying for the service, I should be able to use the features. It is the only reason I got the app.

Mine has been doing the same thing since Friday the 1st.  I hope this gets resolved soon.  I don't have time to scan and upload.  It's too time consuming.

mine too. so frustrating

Thank you for joining this thread, garage47llc. 

I understand that you are facing challenges while uploading receipts via mobile. I am here to help you use this feature smoothly. However, I need to ask for a few more details about the issue to assist you further. 

May I know if you're using an Android or iOS device? Have you tried uploading the receipts through the browser? Are you encountering the same error message?

 Any information you can provide will help me provide a timely solution. I will be waiting for your response. Have a good day, garage47llc.

Mine is doing the same thing! It just keeps spinning/uploading the photo. I have uninstalled the app and cleared all cache with the same results. I like to have an attached receipt while matching all transactions. I now have a stack of receipts for four accounts that I cannot upload. We have another employee who has access to our QBO remotely, and his phone is working(Apple). I'm unsure if this is just an Android error, but hope this issue is resolved soon!

I'm not sure if I'm replying in the correct spot but I am using an Android phone updated to Android 14.  I can upload through Quickbooks Online but it's much more of a hassle  compared to the "Snap Receipt" function in the app.  I have cleared my storage data and cache in my app settings and then tried uninstalling and reinstalling the app all together.  It still has the same issue. 

I'm not sure if I'm replying in the correct spot and don't mean to hijack the thread but I am using an Android phone updated to Android 14.  I can upload through Quickbooks Online but it's much more of a hassle  compared to the "Snap Receipt" function in the app.  I have cleared my storage data and cache in my app settings and then tried uninstalling and reinstalling the app all together.  It still has the same issue. 

This seems to be an Android issue. I have done everything you have, with no results. Mine started acting up last Friday, 12/1/23...I let it go since it was Friday, thinking it would resolve itself over the weekend or that it was an internet connection issue. Starting a new month to reconcile with a stack of receipts has burdened my workload. I like our books to be organized and love the snap receipt feature on my phone. It's simple and effective. I also use it to create all our bills. I hope they can resolve this issue pronto!

I can share some information about the error you're having when trying to upload your receipts, Ashley.

There's an ongoing issue when using the receipt snap feature on an android. Our Product Engineering team is already aware of this and is now working on a fix.

In the meantime, I'd recommend getting in touch with our Customer Support Team. By doing so, you can be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach our Customer Support for QuickBooks Online. Then, let them add you to Investigation No. 96340.

Here's how to reach them from the app:

1. From the Menu (☰), tap the question mark (?) icon at the upper-right corner of the page.
2. Click on the Help & Support under the Help & Feedback page.
3. Tap on Contact us under Help & Support.
4. Type -in a short description of your concern under the What can we help you with? window, then click on Let's talk.
5. Choose a way to connect with support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, you may consider emailing your expense receipts and bills to get them into QuickBooks Online. It'll extract the information from it and and create a transaction for you to review. Check this article for more information: Email receipts and bills to QuickBooks Online. 

From here, you can go to the Receipts tab to review and categorize them into the correct accounts.

Let me know if you need further help with uploading your receipts or anything else. I'm always here to assist. Have a wonderful day!