cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

 
Solved
Best answer 12-10-2018

Best Answers
Highlighted
Level 8

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

You have to purchase QuickBooks Mac 2016. It will read your old file and upgrade it.  You can download a trial version that will work for 30 days from www.qblittlesquare.com.  Or you can purchase it from Intuit or Amazon. 

View solution in original post

5 Comments
Highlighted
Level 8

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

You have to purchase QuickBooks Mac 2016. It will read your old file and upgrade it.  You can download a trial version that will work for 30 days from www.qblittlesquare.com.  Or you can purchase it from Intuit or Amazon. 

View solution in original post

Highlighted
Level 7

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

You need to install the 2016 version of QuickBooks. It is Sierra compatible. That would be an upgrade.
Highlighted
Level 1

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

I'm logged into "Your QuickBooks Account" and don't see an option to install 2016 version. How?
Highlighted
Level 1

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

Ray: they don't give me a way of responding to your answer, so I hope you are reading this. How do I upgrade from 2014 to 2016 versions? Nothing is listed on the QB account page. And what about my 10+ years of data that I can't even access? This is very poor product support

Highlighted
Level 7

Recently updated our Mac OS to Sierra. Now Quickbooks won't open, and we can't' update QB version except from QB (?!). Now how do we access our finance records?

This isn't support. This is a user to user forum made up of volunteers willing to answer questions & share our knowledge.

Need to get in touch?

Contact us