Report fraud now

Ensuring the security and safety of your account is our top priority, mila.

If you don’t recognize an Intuit or QuickBooks charge, here's how to check where it came from and why.

1. Open this link: Understand Intuit charges on your credit card or bank statement.
2. Go to the Option 1: Look up a charge here section.
3. Fill in the required details to look up your charge.

You can refer to this link to contact our support team QuickBooks Online Support and to see the available support hours.

In addition, I've included resources to help you identify official Intuit correspondence and websites, ensuring the security of your data:

• Is this email I received a legitimate communication from Intuit?
• Phishing, Pharming, Vishing, and Smishing
• Online Security Center

Feel free to come back to this thread if you have any fraud-related concerns. The Community is here to assist you 24/7.

There is  no phone number to report fraud. Just go through the regular support numbers.

They won't know what to do, but after 2 weeks of calling in daily you might get somewhere.

The Security Center does not have any direct contact information to report fraud.

Why is this? Doesn't Intuit want to stop fraud as quickly as possible?

I'll help deliver this matter in a secure environment, cbcavnar.

Please know that this isn't the experience we want you to have and we prioritize resolving this concern so you can keep going in managing your business operations.

Since the Community is a public forum, we'll need to collect some personal information to further review and investigate this case, which will allow us to perform real-time assistance to your concern.

With this, refer to this link to report and discuss data security and privacy issues securely with our Intuit support team: Online Security Center. Depending on where you live, you can send and submit a privacy query or contact us as needed. Just scroll down below and click on your location to route you in reaching out our team.

In addition to that, you can check out this resource to safeguard your file data and account: How we keep your data safe.

Furthermore, I'm also sharing this reference to help you recognize Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

I'll keep this thread available so you can always reply below for additional queries when managing security and fraud issues. Stay safe.

Thanks. Already visited there. Cannot log in because I finally got my account deactivated after trying for TWO WEEKS.

Tried to file as a Privacy Report, but received an ERROR there.

So, I can't log in, and I can't file a privacy report. Still don't have ANY AVENUE OF COMMUNICATION other than this blog, which may not work because I CAN'T LOG IN!

No phone number.

No email address.

Nowhere to report fraud or theft.

There's still a way you can reach our Security department without logging into your account, cbcavnar.

We want you to know that this isn't the kind of experience we aim to provide, and we are committed to addressing this issue promptly to support you in managing your business operations effectively.

Since you can't log in to your account and file a privacy report, sending it directly to our Intuit Security email is the way to go. You can find their contact info on this link: Contact us.

Here's an image to locate it:
 

If you have privacy-related questions about Intuit products, click the Send a privacy question button on the same website above, then hover at the bottom and use the form to submit your concerns.

In addition, I want to provide you with this reminder to be able to identify Intuit communications and websites, and the most effective way to protect yourself from these security threats is to be aware and take preventive measures: Identify suspicious activity, phishing scams, and potential fraud.

The Community is always available and open for you to respond with any more questions or concerns regarding security and fraud management. Keep safe.

I have an employee who is now terminated that set up his own side business Sunbow Greenhouses, & has been stealing money from Oregon Greenhouse customers through his Quickbooks account. Tens of thousands of dollars that have been embezzled now, who do I talk to at Quickbooks to help me report him as fraud & shut him down?

Hello, @info1058. 

I appreciate you coming here with your question. 

The best route for you to report this situation is to get in touch with our Security Team (my colleagues above stated) or to contact our Customer Support Team for further assistance. 

Here's how to get in touch with our Support Team: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the process goes. I'm only a comment away if you need me again. Bye for now!

Call the general support number, or use the Get A Callback under Contact Us.

Be prepared to spend at least 4 hours trying to get a resolution. On multiple days. MULTIPLE DAYS!

Intuit will not reimburse anyone.

The customers will need to contact their banks, file police reports, and sue the appropriate parties.

Good luck!

We caught an employee in the act of embezzlement, we've terminated that employee but he is still out there stealing leads from my business Oregon Greenhouse. He just registered with the state of Oregon on 7/5/24 & is using Quickbooks to send payment links to my customers under his name Sunbow [removed]. How do I report him as fraud or get this to stop? I need someone's help please. 

[Removed]

Hello there, info1058.

We prioritize safeguarding your information so you can continue your business operations. I also acknowledge how this affects your business and your relationship with customers. Let me share a few steps we can take to fight against thievery.

First, inform your customers regarding this fraudulent activity by your previous employee. Notify them about the differences in your business name and how to recognize the legit invoices from you. This way, we can ensure you receive the payments and control the embezzlement.

Next, review your account log-ins to confirm the employee has no access. By doing so, we can stop him from knowing the details of your receivables.

Additionally, I recommend consulting with a legal professional or law enforcement agency regarding this case since he recently registered with the state. You can consider filing a complaint with the Oregon Department of Justice or the Federal Trade Commission. Rest assured that they have the authority to help prevent fraud, deception, and unfair business practices while protecting you.

Moreover, the most effective way to save yourself from these security threats is to be aware and take preventive measures. With this, share this reminder with your customers to determine official Intuit communications and websites: Identify suspicious activity, phishing scams, and potential fraud.

Furthermore, these resources will guide you in editing your account credentials and the info your customers see on sales forms and invoices:

• Update or change your Intuit Account sign-in information
• Change your business name, contact info, or EIN in QuickBooks Online

I appreciate your patience as we’ve gone through all of this. You can reply below for additional queries when managing security and fraud issues. Take care.

My case number is 15131046996. I received an e-mail from [email address removed] informing me I was approved by QuickBooks, when I never had applied to open an account with QuickBooks. When checking my TurboTax account, I saw three accounts listed, recognized two of them, the third one, I didn't. It turns out that a 'company' by the name of Global Marketing Media was behind the e-mail address that sent it. Contacting QuickBooks, I was promptly helped and assured it was taken care of and that it was taken off my account and no charges were applied. Finally, was asked to report it, which is what I'm doing here. Thanks!

Someone hacked my QuickBooks Online account. They made an invoice, then paid it and had the money instantly transferred. It also says the money is in process of be transferred and will on 7/11/25.

We prioritize the protection of your information to ensure smooth business operations. I understand how these situations can affect your business and customer relationships, Mark.

Here are some steps we can take together to protect against theft:

• If your QBO account is linked to your bank accounts or payment processors (e.g., PayPal, Stripe), contact those institutions immediately to report possible fraud. Stop or reverse the payment transfer if possible.
• Update or create a new strong, unique password that includes a combination of letters, numbers, and special characters.
• Contact their Customer Support team and inform them of the potential fraud and unauthorized transactions. Provide all relevant details about the invoice and payment in question, including the transaction date and amount.

If you can't log in to your account, I suggest sending a privacy report to our Intuit Security email on this link: Contact us.

To prevent future security risks, here are the emails used by Intuit Payments to contact you: Identify the official emails used by Intuit Payments.

For further assistance, we are here if you need support on this topic.

This company is not taking their role seriously. They hire overseas employees that are harvesting data for only GOD knows for what. I have called asked for the corporate compliance department to be told" We dont have one" asked for supervisor was told there is not one. All speaking to foreign reps, also one rep told me there is no history of me calling in. Im a small business owner using these services to process my customers payments. Please explain why quickbooks is not worried about their employees harvesting or data like my entire social my company is not under my socail so please explain why they need my entire social and my bank account info. This is a major FTC issue, quickbooks has a legal responsibility to safe guard data and they dont appear to even have a compliance department???