I'd be happy to help you with this, @Olivier12. We'll troubleshoot your web browser to identify any issues that are preventing you from using the categorization feature following your resubscription. I'll also provide recommendations to ensure you can continue with your task seamlessly.
To start, please open your account using a private browser. Refer to the shortcut keys below that vary by browser type:
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
When you can successfully access the feature, it confirms a cache-related issue. You can resolve this issue by switching back to your default browser and clearing its cache and cookies. You can also consider using another supported browser.
If the issue persists, I recommend reaching out to our Live Support Team to further investigate this. Here's how you can contact them:
- Sign in to your QuickBooks Online company.
- Next, click on the Help icon (?).
- You can either navigate to the Assistant tab and enter your question or topic to get started, or you can head to the Search tab and type in a relevant keyword or topic.to activate the Contact Us button.
Please know that for Plus, Essentials, and Simple Start subscribers, support is available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support at any time and on any day.
In addition to this, you may find it helpful to review the following article: Reconcile an Account in QuickBooks Online. This resource provides detailed information and step-by-step guidance on effectively managing your account reconciliations.
Please feel free to reach out if you need any further assistance, whether it's categorizing transactions or reconciling them afterward. I'm here to help and would be more than happy to assist you. Have a great day!
