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Dang_O
Level 1

Retrieve license/registration key from 2013

My partner purchased Quickbooks Pro 2013 way back when, and we have been using the POS feature on our PC which is connected to the cash drawer and such ever since in our shop. It crashed two days ago and we can't find the installation disc or the box with the license/registration key in it. Is it possible for Intuit to use his info to look up the initial registration and give him the license/key from so long ago, so we can download and reinstall it?

2 Comments 2
Chrea
Level 6

Retrieve license/registration key from 2013

If you lose your license code, you can look for a newer version to replace it (e.g. 2016 or later).

Rea_M
Moderator

Retrieve license/registration key from 2013

Hello, Dang! It’s wonderful to have you back in the Community! I know how crucial it is to retrieve your QuickBooks Desktop (QBDT) license number, especially when running your business is on the line. Rest assured, you can easily look up your registration details and other essential information about your product directly through Intuit. I’ll walk you through the steps to gather everything you need, ensuring you can download and reinstall the system quickly.

 

You can easily access the Customer Account Management Portal (CAMPs) for QuickBooks Desktop (QBDT) to conveniently locate your license number and download any purchased products. It’s a straightforward way to manage your account and get back to running your business efficiently. Follow these steps to sign in:

 

  1. Go to camps.intuit.com
  2. Sign in with your Intuit Account info. This could be different from what you use to log in to your company file.
  3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.
  4. Once you're in, select View details to check your license and product number.

 

You can find more insight about utilizing CAMPs in this article: Change, manage, or update your Intuit account with CAMPs.

 

After that, you're set to download and reinstall QBDT.

 

Additionally, you might want to check out this article to assist you in restoring your QuickBooks company file using your backup file (.qbb): Restore a backup of your company file.

 

I hope you now feel more comfortable retrieving your QuickBooks license number through Intuit. Just remember, if you need any more help, I’m here for you. Don’t hesitate to reach out! Wishing you a smooth return to your business. You've got this!

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