Sent my accountant monthly file and the password will not open it. Do do I cancel and resend? Thank you

user524465 · ‎April 11, 2020

how do I cancel it and resend?

ShiellaGraceA · ‎April 11, 2020

You can remove the accountant's copy restriction so you can resend it. Let me walk you through how.

Go to File, then Send Company File.
Choose Accountant's copy, then Client Activities.
Select Remove Restrictions. Then, Yes, I want to remove the Accountant's Copy restrictions.
Click OK.

You can refer to this article for more information about removing the accountant's copy restriction. You can also check this handy article for additional resources: Troubleshoot Accountant File Transfer service issues.

Get back to me if you need help with anything else. I'll be around to assist you further. Thanks for posting and have a lovely weekend.

ShiellaGraceA · ‎April 11, 2020

You can remove the accountant's copy restriction so you can resend it. Let me walk you through how.

Go to File, then Send Company File.
Choose Accountant's copy, then Client Activities.
Select Remove Restrictions. Then, Yes, I want to remove the Accountant's Copy restrictions.
Click OK.

You can refer to this article for more information about removing the accountant's copy restriction. You can also check this handy article for additional resources: Troubleshoot Accountant File Transfer service issues.

Get back to me if you need help with anything else. I'll be around to assist you further. Thanks for posting and have a lovely weekend.

user524465 · ‎April 13, 2020

That was a great suggestion it worked perfectly thank you very very much.

user524465 · ‎April 13, 2020

Thank you very much it worked perfectly!

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