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Hi there, Tom. I'm here to help.
After setting up the services in QuickBooks Online (QBO), let's ensure assigning the Service Items to a specific customer to have them displayed in the Workforce app. I'd be glad to assist you in accomplishing this.
- Sign in to your QBO account. Then, select Time.
- Click on Go to classic QuickBooks Time.
- Select Customers.
- Click on the customer where you want to assign the services and click again if it's a sub-customer.
- Hit the Custom Fields tab.
- Ensure that the Service Item has a checkmark. Then, click on All items from the Items column.
- Place the items in the Assigned Items box.
- Hit Save. Then, Save.
If the service items still don't show in your employees' Workforce app, I'd recommend performing the app troubleshooting steps on your employees' end, as this can be a temporary issue with the app itself. You can check out this article for the process: Fix common errors in the QuickBooks Online mobile app for Android.
For future reference, let me add this article about running payroll reports in QBO to view useful info about your business and employees: Run payroll reports.
We'll be here in the Community if you have further questions about configuring QBO or QuickBooks Time to have the service items shown in the Workforce app. We'll do our best to assist.
