Shortcuts are not working. Is this a known issue that is being worked on?

ShyMae · ‎April 11, 2024

I see all your efforts to get the shortcuts to work, actiontowing. I know how essential it is to have a smooth process when using the program.

We've received similar reports wherein the shortcut & tasks aren't working using the desktop app for QuickBooks Online. To be added to the list of impacted users, I recommend contacting our QuickBooks support.

Hover to the Help menu and press the Search tab.
Click Contact Us.
Choose a specific topic or Ask about something else, and type in a short description in the box provided.
Select Continue, then choose the Chat or Callback option.

In the meantime, you can open your account using a web browser to use the shortcuts seamlessly and access your invoices.

Furthermore, I've added these informative articles to help manage your dashboard displays and invoices:

I'm always around to lend a hand anytime you need my assistance managing your shortcuts. You can comment down below if you have other QuickBooks-related concerns.

JJ777 · ‎May 07, 2024

I was having trouble with a keyboard shortcut not working. I use Quickbooks desktop Premier 2021 the PC version on a Mac with High Sierra in Vmware fusion running Windows 10.

I use Control + Delete to delete lines in both Journal entries and checks for instance. And it had quit working. Today I tried 2 other keyboards and it works now. I use an apple keyboard, so I tried a different one and also a Dell keyboard and both worked so now I am using a different keyboard. I had been Googling both Quickbooks & Vmware Fusion for solutions. I am so glad this fixed it to use a different keyboard, maybe it will help you too?

Iustitia

My QuickBooks shortcut (to log in) is taking ages, and ages, to load. +All my other shortcuts to other websites are working well.)

The same is happening when I Google "QuickBooks on-line log in." A long wait (5 minutes) ensues.

I am having to try to log in a long time before I want to start work

Dandie_A

Hello, @lustitia. I'm here to help you with your browser issue.

To isolate the issue further, I recommend basic browser troubleshooting steps you can perform. Before that, try to verify the internet connection if it is stable. Try to log out and log in to your account in the browser.

If the issue is still the same, let's open your account using the incognito window to check if there's a possibility of a webpage issue.

Try the following:

Mozilla Firefox: CTRL + SHIFT + P
Safari: Command + SHIFT + P
Microsoft Edge and Google Chrome: CTRL + SHIFT + N

If it's a success, return to your regular browser. Then, clear your cache to start afresh. If the issue remains, consider switching to other supported browsers installed on your system.

Additionally, if everything is settled and cleared, you can run a report in QuickBooks Online to get an overview of your business finances.

Feel free to post here again if you have concerns about shortcuts not working. I'll be glad to help you with that.

Topics

Training

Community

Resources