I see all your efforts to get the shortcuts to work, actiontowing. I know how essential it is to have a smooth process when using the program.

We've received similar reports wherein the shortcut & tasks aren't working using the desktop app for QuickBooks Online. To be added to the list of impacted users, I recommend contacting our QuickBooks support. 

1. Hover to the Help menu and press the Search tab.
2. Click Contact Us.
3. Choose a specific topic or Ask about something else, and type in a short description in the box provided.
4. Select Continue, then choose the Chat or Callback option.

In the meantime, you can open your account using a web browser to use the shortcuts seamlessly and access your invoices. 

Furthermore, I've added these informative articles to help manage your dashboard displays and invoices:

• Adjust dashboard displays.
• Customize invoices, estimates, and sales receipts. 
• Record invoice payments. 

I'm always around to lend a hand anytime you need my assistance managing your shortcuts. You can comment down below if you have other QuickBooks-related concerns.