I've checked our records and haven't seen any open cases the same as yours, R2N2. Let me help you fix it.
You may be experiencing some browser hiccups. We'll perform some basic troubleshooting. Let's start with logging into your account through a private browser. It's the best place to identify web issues. These are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can sign in successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program.
Also, you can use a different browser to narrow down the issue.
I'll also add the video tutorials to help you learn more about QuickBooks Online: Video tutorials for QuickBooks Online.
Feel free to get back to this article if you need more help. We're just right here to help you.
