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Since 12.1.18 I have been unable to print the bank reconciliation report I have always been able to print it help??????

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Content Leader

Re: Since 12.1.18 I have been unable to print the bank reconciliation report I have always been a...

Hey there, RB001.


Thank you for contacting the Community for support. I'm here to make sure you're able to print your reconciliation report.


As an initial troubleshooting step, I recommend clearing the cache in your internet browser. The cache can sometimes become bogged down with older data, potentially causing viewing and performance errors in QuickBooks Online. I've got a great article for you that will walk you through the process to reset the cache, depending upon which browser you're using. You can check it out here:


Secondly, you may want to try closing QuickBooks from the Task Manager. This will ensure the program stops running and will allow it to refresh. Here's how:


1. Press Ctrl+Alt+Delete to open the Task Manager.

2. Select QuickBooks.

3. Click End Task.


Once you have closed QuickBooks, reopen your browser and log in to your account again. Try printing the reconciliation report one more time.


If you're still unable to print, the issue may be the result of a problem with Adobe Reader. There are just a few steps to repair the reader. Here's how:


1. Close Adobe and all open browser windows.

2. Click the Start button in the bottom left corner of the screen.

3. Search for Control Panel, then press Enter.

4. Choose Programs and Features.

5. Click Adobe Reader or Acrobat, then Uninstall/Change.

6. Select Next in the Setup dialog box.

7. Choose Repair, then Next.

8. Click Install.

9. Select Finish.

10. Restart your computer, log back in to QuickBooks, and attempt to print the report once more.


This information will get you back to business so you're able to print the reconciliation report with ease. Please let me know if you have questions about these processes or anything else in QuickBooks. Take care.

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