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Fhauth1
Level 1

Someone unauthorized is accessing my account. How do I prevent this and can I find out who is doing this?

Our VFW account information is being obtained by an unauthorized person.  can we find out who is doing this and how can this access be stopped?

2 Comments 2
Just_me
Level 11

Someone unauthorized is accessing my account. How do I prevent this and can I find out who is doing this?

Can I ask how it is that you know they are accessing your account?  

What signs are they leaving? 

ZackE
Moderator

Someone unauthorized is accessing my account. How do I prevent this and can I find out who is doing this?

Thanks for reaching out to the Community, Fhauth1.
 

If your account's being accessed by someone who shouldn't have access to it, I'd initially recommend changing the password used to sign in to it. This way, they won't be able to use your login credentials anymore.
 

Here's how to change an Intuit Account's password:
 

  1. Use the Profile icon next to your Gear icon, then click Manage your Intuit Account.

    Image highlighting the Manage your Intuit Account link in QuickBooks Online.
     
  2. In the Intuit Account Manager, go to Sign in & security.
  3. Access your Password section.
  4. Make the necessary changes.
  5. Select Save.

 

From your Intuit Account Manager screen, you can also make changes to other sign in details, like the user ID, email address, and contact information.
 

I'd also recommend reviewing our security checklist in the Intuit Security Center. This has detailed information on how to best protect your books and private data from unauthorized access.
 

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Wednesday!

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