State and federal e-report for payment did not get emailed to me from intuit

This mess happened in October 2020 and it took intuit 4 months to fix it for my state taxes.  my rates increased but the issues have not decreased.

Thanks for visiting the Community, @sales196.

Let's check if you have the correct email address set up for your payroll notifications. This can be done by going to the Payroll Settings.

Here's how:

1. In QuickBooks Online (QBO), click the Gear icon at the top right to get to the Payroll Settings.
2. Select Contact Information.

If it's incorrect, you may change it given that you're the Master Admin (MA). If not, ask your MA to enter the correct information.

On the other hand, if the email address is already correct, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

For tips and other resources, I recommend visiting our website for future reference: Self-help articles.

Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!