Subscription expiring on January 1

Yes, same error. I have also been using TurboTax SE and QBSE for 3 years. Also logged in today for first time in 2021, and it says my subscription expired in July 2020 (which is completely wrong... I was using it just fine in Dec 2020).

Tried to contact support, and it keeps saying log in to your account and use the chat. Well I can't log in to my account...

Thanks for bringing this to our attention, @mwiles30 & @pat-yan.

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're getting a message that your subscription has expired even it's not. 

 Let me share with you some basic troubleshooting steps that will fix this concern. First, access your account in a private window. This mode doesn't record any activity on your local device. Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to work on QuickBooks without the expiration note, you can go back to your regular browser and clear its cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QuickBooks Self-Employed (QBSE).

If the same thing happens, you can contact our Customer Support Team so they can perform an investigation and address this concern. If you're unable to access your QBSE account, you can use our Test Drive account to reach out to them.

To manage transactions in QBSE, you may want to check these articles for additional guide:

• Learn how to enter sales income and expenses. 
• Categorize transactions. 

Please post again if there's anything you need or have any follow-up questions. I'm right here to help in a way that I can. Have a good day and stay safe always.

Same here. I was madly searching for answers, and found this (see picture). It’s a known glitch. To contact customer support, you have to go through their test drive page, click on assistant, then type “speak to a human.” When you do go to the test drive page, make sure to sign out of your accounts.

Hello all! Great news! All impacted accounts have been restored and you should be able to login to QuickBooks Self Employed as normal. 

Please let me know if you still experience any difficulties accessing your account and I'll be happy to look into it ASAP. 

Hello All

Looks like this is kinda of related to my issue, 

even though i don't have turbotax, but my account expired, i resubscriped after merely a day and now i cant log back in to my data it keeps saying

We have received your request and will process your sign-up shortly. Thank you for your patience.

are you guys looking at this issue as well as a part of the fix you are doing

I can help you resolve the error you're having to log in successfully to the account, @Dent32.

Since you've already subscribed to the account successfully and still encountering an error message that you can't log in to the account, I suggest clearing your browser's cache to resolve this. 

QuickBooks Self-Employed uses browser cache and cookies to run faster. There are times that this is causing the error when loading or logging in to your account.

You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to reconcile your account. If you no longer have the error, then you can clear the cache in the one that you're currently using if it works. Here’s how:

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues. Restart your browser right after. You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

Stay in touch if you're still having an error when trying to log in to the account. I’m always glad to help in any way I can. Take care and have a great rest of the day!

We have the same issue right now after resubscribing and cannot access our information. Were you able to resolve this at all? If so can you share your fix? We are in desperate need.

I appreciate you for joining this thread and for sharing some details with us, Ralph.

Just to ensure I'll provide you the best fix, were you able to perform the troubleshooting steps shared by colleague MaryJoyD above? If not, I recommend doing so to isolate and fix the issue. 

If you have and the issue persists, I recommend contacting our support team. One of our live agents can look into your account and investigate why you're unable to access it after resubscribing. I'll show you how.

1. Go to the Assistant menu in your QuickBooks Self-Employed (QBSE) account.
2. Type in Talk to a human.
3. Then select either Message an agent (Live chat) or Get a callback.

You can also see this link for more details and ensure to review their support hours to know when agents are available: Contact QuickBooks Self-Employed Support.

Let me also add this article that you can read for guidance in categorizing your transactions: Categorize transactions in QuickBooks Self-Employed.

You're always welcome in the Community space whenever you have other questions about your QBSE account. I'm always here ready to assist you. Have a great day ahead!

Hi, this is Arkan. We are subscribed to QB Online Plus. We have not been able to sign in to our account since Jan 1st!!! I have contacted the CS agents many times with no solution! We have not had access to our account for 7 days now which is amazing for a company the size of QB! Agents are not well-informed and do not have authority to resolve issues on their own. No solution for a technical problem in 7 days! 

We are a business, I hope you know that, we cannot not have access to our account information for 7 straight days! QB CS is very poor. Please fix the issue and make up for the extreme inconvenience that you have caused us and all the affected users with the same problem. 

P.S I have already tried every "solution" suggested by all agents I have spoken to, nothing works! Please fix this issue ASAP. 

We don't want you to feel this inconvenience, @Bluegem. I'm here to make it up to you.

Before we start, did you get any error messages when trying to sign in to your QuickBooks Online (QBO) account? Any additional information would help us provide the best resolution based on the error.

In the meantime, you'll want to make sure you're using the correct email address. It should be the email address you use when subscribing to QuickBooks.

Once everything gets fixed, you might want to sign in to your QBO account using Google SSO. This article will guide you through the process: Sign in to QuickBooks Online with Google.

Please let me know how it goes in the comment section below. I'm only a post away if you have any follow-up questions. 

The error msg I get after entering credentials says thank you for your patience. screenshot is attached. 

Today is the 8th day we have been locked out of our account! I really do not want to be rude but I am deeply frustrated. I have spoken to your agents many times, contacted you on twitter, and finally on this thread with zero use.

Pls tell me what should I do now, just give me a backup of my data and I will open a new QBO account and pay you again! Just help me out here!

I recognize where you're coming from, @Bluegem.

I'm here to provide additional information on how you can get back into QuickBooks.

Based on the error message that you got, I suggest updating your Operating System to the latest version. Also, ensure your QuickBooks Self-Employed application has the updated version. 

In case you still experience the same issue, I suggest clearing your browser's cache to resolve this. 

To make QuickBooks Self-Employed run faster, it makes use of the browser cache and cookies. This can sometimes result in an error when loading or logging into your account.
 

To fix them, clear your browser's cache and cookies. However, when trying to gain your access back, try utilizing a private browser or an incognito window first. If the issue has gone away, you can clear the cache in the one you're currently using if it still doesn't work. Here's how to do it:

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works, then you'll have to clear your regular browser cache. After that, restart your browser. If the instructions above don't work, try logging in with one of the other supported browsers (Firefox, Google Chrome, Safari, or Microsoft Edge).

Keep in touch if you still need extra help. We're here to guide you through. Take care!

We are in the exact same boat with @Bluegem. This has been a week already, all solutions offered have failed. Please refer and prioritize this issue to your engineers, we are in desperate need of our information.

I recognize where you're coming from, @Ralph24. I'm here to share details about QBSE subscriptions.

This is not the experience we wish you to have. I can see how important it is to log in to your account for your business. No worries, I'm here to ensure you can access it. 

Since the issue still persists, you can use our test drive account to contact our specialist. You can also use our direct link for chat support. They can help you further investigate by looking into your account in detail and see what's going on. 

Please post again if there's anything you need about Intuit subscriptions. I'm right here to help in anyway I can. Take care and stay safe always.

@Ralph24 I hope your problem is solved by now. If not, login to your admin account, go to the sign in and security section and remove any linked accounts you may have. I think that is the thing that solved it for me. If this works, pls come back to this thread and let everyone else know. Thanks.

Unfortunately it has not been resolved for us and we do not have any linked accounts. Is there anything else you tried or were instructed to do that fixed it for you?

@Bluegem

@Ralph24 If it was not removing the linked account, then I do not know how it got solved for me. The moment I removed the linked account I was able to sign into our QBO account. Maybe the QB engineering team finally decided it was time to get to work and care for people's problems. 

Everything that I was told by the QB agents I performed but nothing worked. BTW, the QB agents are inseparable from bots, they tell you to do some generic stuff and if you tell them they did not work, they are gonna copy and paste some msg they have received from management to send you away. The worst CS I have ever seen from a company this size by far. 

We have encountered the same problem and the agent just gives a blanket response , terrible service. 

same error