I'm here to ensure you can speak with one of our support agents to assist you with your Subscription concern, @dynamic.cnr.
Since you're having issues with your subscription billing, I'll be happy to route you to our best support group available. This way, they can further check on your account and provide the necessary procedure to get this resolved.
Here's how to reach them:
Also, you can refer to this article for the different types of support we offer at Intuit and its availability: Support hours and types.
Please know that you can also post your concerns here in the Community forum. I can answer some general questions you may have about QuickBooks Online (QBO). Just click on Reply and provide further details so we can address them from here.
I subscribed thru Christina Miles in sales. I gave her my company credit card to do the original set up. She also said the would credit our account for the Quickbooks Desktop that we hadn't used. This morning I got a message that my Quickbooks Online Plus had been cancelled. The last 4 digits of the CC# they quoted in the email were not ours. When I updated I was not given the 50% discount or the $35 rate for a year. I need to be able to confirm that we are getting the $35 rate for the remaining 11 months and that we have been credited the $199 for the Quickbooks Desktop as she promised.
Lets Talk does not come up as an option....just alot of links that don't address my issue with Quickbooks billing itself.
Is there not a phone number where I can speak with a live person?
Let's get this figured out and check to see if we can debit back your funds, BCVC.
Please know that we don't ask for any credit card information when setting up a QuickBooks Online account. Make sure to use this link upon signing up for your chosen plan: https://quickbooks.intuit.com/pricing/.
Going back, the $35 price is 50% off for 3 months on QuickBooks Plus. Then, you'll be charged $70 moving forward.
I recommend contacting our Support Team through these steps since you don't have the Let's talk option:
Once you're on chat with our Support Team, you can provide the name of the salesperson you spoke with. Doing this will help our team trace the representative who helps set up your account.
They will pull up your account and validate your contact history with us before we process a refund.
Stay in touch with me on how the contact goes by commenting below. Just tag my name, and I'll get back to you.