It's good to see you here, @301,
If you're unable to access the Mileage feature in the QBO Mobile App even after re-installation, try clearing the app's cache. Also, I would like to know what device are you using so I can check this with our team.
If this feature is still not working, I recommend getting in touch with our Support Team. They can help report this problem to our developers for a fix.
Regarding our support, we are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps to contact our live rep:
- Go to the Help menu in QuickBooks, then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Chat with us to initiate a discussion with a live agent.
- Enter you account contact information then press Get a chat.
- When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:
Kindly post here again for an update on what happens after the steps. I'll be right here if you need further help. Have a good one!