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301
Level 1

The mileage tracker feature on the mobile app has disappeared. I’ve already tried reinstalling the app. No luck. How to get it back?

 
1 Comment 1
Jen_D
Moderator

The mileage tracker feature on the mobile app has disappeared. I’ve already tried reinstalling the app. No luck. How to get it back?

It's good to see you here, @301,

 

If you're unable to access the Mileage feature in the QBO Mobile App even after re-installation, try clearing the app's cache. Also, I would like to know what device are you using so I can check this with our team.

 

If this feature is still not working, I recommend getting in touch with our Support Team. They can help report this problem to our developers for a fix.

 

Regarding our support, we are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps to contact our live rep:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

Kindly post here again for an update on what happens after the steps. I'll be right here if you need further help. Have a good one!

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