Thank you for reaching out to the QuickBooks Community, Kassy. The error message you’re seeing is likely related to a browser issue. Clearing your cache and using a private window are effective ways to troubleshoot this. Let me guide you through the steps.
Browser extensions or cached data can cause errors like the "Something went wrong" message you've been seeing when trying to access your time entries page. Let's use a private or incognito window to check. You can refer to these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Open the page again. If the issue is resolved, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. If the issue persists, try using a different supported browser, as your current browser may have a temporary compatibility issue with QuickBooks.
However, after trying incognito mode and clearing the cache but the situation remains, it's a good idea to reach out to our live support team. They have the appropriate tools to open your account securely and see where the issue lies:
- Sign in to your QBO company.
- Click Help.
- Enter a keyword or topic about the situation.
- Select Contact Us to connect with an expert for help.
To track the total number of hours worked by your employee or vendor for the week, you can refer to this helpful article for a future reference: Enter a weekly timesheet in QuickBooks Online.
Don’t hesitate to reach out through the thread again if more queries arise. We'll be ready to loop back and assist.
