Here are a few possible reasons why your total wages shows doubled in a report:
For payroll transactions that were added from the banking section, you can undo them.
Once done, go to the For Review tab. Then, select each payroll transaction and choose Find Match to see if there's a match. If not, then you can exclude them. Please see article: How To Exclude Expenses from Downloaded Bank Transactions.
If an expense transaction was created, you can delete them by following these steps:
Then, try running the report again to check if your total wages are accurate.
Please let us know if you have any additional questions about QuickBooks. Thanks.
Good morning, @eComm.
Thanks for joining in on this thread. I hope your week is going well so far.
When you exclude transactions from your "Banking" page, it will change the bank balance/QuickBooks balance. Excluding those transactions means that you're deleting them. If you're referring to fixing your balance, then I recommend consulting with your accountant. They'll be able to give you the best accounting advice for your business. If you don't have one, no worries. Check out this link to find one near you.
If you're referring to something else in your QuickBooks Online (QBO) account, then please provide me with some screenshots or additional insight into this issue.
Please let me know if you need any more help. I want to make sure all of your concerns are addressed. I value you and the success of your business. I'll always be around to help. Have a great day!
I am having the same issue. When the payroll is generated it is booking the expense. Then an ACH is created and it shows up on the banking side. You have to confirm this so the balance matches and now it is booked twice in QB.
Thanks for posting here, @CS2699,
We want to make sure you're able to match your transactions in QuickBooks Online. To avoid duplicate posting in the register, you need to match the payroll entry towards the bank statement.
Using the add option will create another entry in the register which will cause discrepancies in the bank balance.
See this screenshot as an example of a match:
If the match is not detected in the Banking page, you can click the transaction and use the Find other matches option to reveal other related entries. To get more information on how to handle bank entries in QBO, see this link: Categorize and match online bank transactions in QuickBooks Online
Another option if those entries are added transactions from the bank, you can undo and exclude them. To do that, follow the steps below:
Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.
If it was already added in the register, you can manually delete them. The following link will guide you how to remove entries in QBO: Void or delete transactions in QuickBooks Online
If you have further questions about the process, please feel free to post them here or mention my name. I'll be here to help you manage your QBO transactions. Have a nice day!
Thank you for reaching back out, CS2699. I agree with you that it would be best to reach out to our QuickBooks Support Team to investigate the matter further. Our team has the tools to do screen sharing and, if necessary, escalate the case in a secured environment. Here's how to connect with us:
Please let me know how everything goes. If there is anything else I can do to help, don't hesitate to comment below. Until then, I hope you enjoy the rest of your day.