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T4KB
Level 3

Transfer an open job balance to a different job

I originally set up two customers before I found out how to create different jobs for a customer. After setting up the two jobs under one of the identical customers, the original balance shows as "customer - Other". How do I transfer the outstanding balance from "other" to the correct job name.

 

Additionally can I transfer the outstanding balance from the second identical customer to the second job of the first identical customer?

Solved
Best answer May 10, 2024

Best Answers
Irene R
QuickBooks Team

Transfer an open job balance to a different job

Hi there, T4KB. 

 

I'm here to guide you on how we can transfer your partial payment transactions from your second identical customer to the second job of the first customer in your QuickBooks Desktop (QBDT) account.

 

To begin with, you have to delete the deposit transaction made in the second identical customer on the Make Deposits window to make changes.

 

Here's how:

 

  1. Go to the Banking menu, then select which bank you deposited the transaction.
  2. Find and open the deposit you want to delete.
  3. On the Make Deposits page, you'll see a list of payments included in the deposit. Review the list to ensure accuracy.
  4. Right-click in the window and select Delete deposit, then click OK to confirm.

 

Next, look for the invoices you created where you applied the partial payment, then modify the Customer: job by clicking on the drop-down icon. Choose the name of the second job of the first identical customer. If a prompt will appear, select Yes. It will unapply the payment link to the invoice. 

 

After that, since we modified the invoice a while ago, we also have to change the partial payment transaction to reflect on your account. Look for the partial payment and assign the payment to the second job of the first identical customer to apply the payment to the invoice we modified a while ago.

 

Once you have linked the partial payment to the invoice, the transactions were already transferred from your second identical customer to the second job of the first customer. 

 

Additionally, check on this article if you have transferred your transactions, and learn what report to generate in QBDT to see how your business is going: Understand reports.

 

Return to this thread if you need further clarification about transferring your partial payment to a different customer job in QBDT, T4KB. The Community is here to assist you at any time. 

View solution in original post

3 Comments 3
Clark_B
QuickBooks Team

Transfer an open job balance to a different job

It's nice to have you here in the Community, @T4KB.

 

Let me impart details on this to help you transfer your outstanding balance in QuickBooks Desktop (QBDT).

 

To begin with, to transfer the outstanding balance to the correct customer, you can simply modify the specific transaction and change the customer name to the correct one. Once done, save the changes. Before doing so, I recommend creating a backup copy of the transaction.

 

Follow the steps below to edit the transaction:

 

  1. Go to the Customers menu and select Customer Center.
  2. Find the customer that has an outstanding balance that you want to transfer.
  3. Select the transaction under that customer.
  4. Click the dropdown button for the customer and change the customer's name to the correct one.
  5. Once done, select Save and Close.

 

However, If you're referring to something else, can you please send a screenshot? Any additional information would help me check for solutions to address your concerns better.

 

In addition, you might want to check this article to help you track the expenses for a job and compare those expenses to your revenue: Track job costs in QBDT

 

Please let me know if you have any follow-up questions about transferring the outstanding balance or anything else related to QuickBooks, @T4KB. I'll be more than happy to answer them. Take care!

T4KB
Level 3

Transfer an open job balance to a different job

One of the Transactions needing transferred is a partial payment on which I get an error (see screenshot).

What are the steps to complete the transfer of the partial payment?

Irene R
QuickBooks Team

Transfer an open job balance to a different job

Hi there, T4KB. 

 

I'm here to guide you on how we can transfer your partial payment transactions from your second identical customer to the second job of the first customer in your QuickBooks Desktop (QBDT) account.

 

To begin with, you have to delete the deposit transaction made in the second identical customer on the Make Deposits window to make changes.

 

Here's how:

 

  1. Go to the Banking menu, then select which bank you deposited the transaction.
  2. Find and open the deposit you want to delete.
  3. On the Make Deposits page, you'll see a list of payments included in the deposit. Review the list to ensure accuracy.
  4. Right-click in the window and select Delete deposit, then click OK to confirm.

 

Next, look for the invoices you created where you applied the partial payment, then modify the Customer: job by clicking on the drop-down icon. Choose the name of the second job of the first identical customer. If a prompt will appear, select Yes. It will unapply the payment link to the invoice. 

 

After that, since we modified the invoice a while ago, we also have to change the partial payment transaction to reflect on your account. Look for the partial payment and assign the payment to the second job of the first identical customer to apply the payment to the invoice we modified a while ago.

 

Once you have linked the partial payment to the invoice, the transactions were already transferred from your second identical customer to the second job of the first customer. 

 

Additionally, check on this article if you have transferred your transactions, and learn what report to generate in QBDT to see how your business is going: Understand reports.

 

Return to this thread if you need further clarification about transferring your partial payment to a different customer job in QBDT, T4KB. The Community is here to assist you at any time. 

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