We have had a subscription to Quickbooks Online Plus that was sold and purchased through a channel partner called Ingram Micro. We were recently informed that Ingram Micro is no longer selling this subscription. As a result, our term is expiring - we are also unable to move to Quickbooks Online Advanced either. In the QBO Accounts & Settings, Billing and Subscription we can't just choose "Subscribe" as we get a "unable to process your request at this time. Please sign out and try again later. Error 81832). Probably because we have the subscription through Ingram. Quickbooks chat is unable to move our account to direct bill and we are told the only thing to do is create a new subscription and start our business over! This is almost laughably silly.
No one on support seems to know how to fix our account so that we can continue to operate. They all seem to think it's a trivial thing to re-enter years of data and information just to switch subscriptions to them.
Are we truly the only ones facing this issue? How do we get this resolved?
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