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zedworks
Level 1

Trying to Activate Payments. Add Bank Account does nothing. I am unable to contact support as well. I'd like to report this issue.

 
2 Comments 2
AileneA
QuickBooks Team

Trying to Activate Payments. Add Bank Account does nothing. I am unable to contact support as well. I'd like to report this issue.

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, zedworks. 

 

When a browser's cache storage is full or corrupted, it can cause error messages or sometimes can cause unusual browser behavior in QuickBooks. Let's signing in to QBSE using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Here's how: 

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

  

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.      

   

If issue persist, I'd recommend contacting our technical supports so we can look into your account and investigate this issue. Please refer to this article on how to reach out customer support team: Contact QuickBooks Self-Employed Support

 

I'll be right here if you need more help in managing your account. You can always tag my name in your comments. Stay safe!

zedworks
Level 1

Trying to Activate Payments. Add Bank Account does nothing. I am unable to contact support as well. I'd like to report this issue.

Amazingly that worked!! Thanks!!!

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